Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the beantownlaundry.com website and the wash, fold, dry cleaning and delivery services offered by Beantown Laundry ("Services"). By using our website and/or Services, you agree to be bound by these Terms.

1. Services

Beantown Laundry provides wash, fold and deliver laundry services in the Boston area. We pick up your laundry from your designated location, professionally clean and fold it according to your instructions, and deliver it back to you within the agreed-upon timeframe.

2. Your Responsibilities

• You are responsible for ensuring all laundry items are suitable for laundering and do not contain any hazardous materials.
• You are responsible for identifying and separating any delicate items requiring special care and providing specific instructions (for example, hand wash only or dry clean).
• Beantown Laundry is not responsible for lost or damaged items not declared as delicate or requiring special care.
• You agree to remove all pins, safety pins and other sharp objects from clothes before submitting them for laundry service.

3. Pricing and Payment

• Wash and fold is priced by the weight of your laundry. Dry cleaning and some other items are priced per item. You can find our current pricing on our website or by contacting us.
• Payment is due at the time of service unless other arrangements are agreed upon in writing.
• We accept various payment methods, including credit card, debit card and cash.

4. Pickup and Delivery

• Scheduling for pickup and delivery is available online.
• We offer various pickup and delivery windows to accommodate your schedule.
• You are responsible for having your laundry ready where you told us to collect it (in person, at your door or with your building's front desk) during your pickup window, and for giving us any access details we need.
• Beantown Laundry is not liable for any delays caused by unforeseen circumstances or by our being unable to reach your laundry at the scheduled time.

5. Lost or Damaged Items

• Beantown Laundry takes the utmost care to ensure your laundry is handled with respect and professionalism. However, in rare instances, items may be lost or damaged during the cleaning process.
• We are not responsible for normal wear and tear or inherent defects in the items.
• In case of damaged or lost items, our liability is limited to the replacement cost of the item, not exceeding ten times the service fee for that specific order.
• To report lost or damaged items, please contact Beantown Laundry within 24 hours of receiving your laundry.

6. Text Messaging Program

Beantown Laundry Texts sends pickup and delivery updates, order and appointment reminders and customer care replies to customers who agree to receive them, and offers and promotions to customers who separately agree to marketing texts. You opt in with the checkboxes when you book a pickup. Consent is not a condition of purchase.

• Message frequency varies.
• Message and data rates may apply.
• Reply STOP to cancel at any time. Reply HELP for help, or email us at info@beantownlaundry.com.
• Carriers are not liable for delayed or undelivered messages.

How we handle your mobile number and consent is explained in our Privacy Policy.

7. Using This Website

You may use this website and its materials for personal, non-commercial purposes only. The materials on this website are provided on an "as is" basis.

8. Disclaimer

Beantown Laundry makes no warranties, express or implied, regarding the Services, including any warranties of merchantability or fitness for a particular purpose.

9. Limitation of Liability

Beantown Laundry shall not be liable for any indirect, incidental, consequential or punitive damages arising from your use of the website or Services.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

11. Changes to These Terms

We reserve the right to modify these Terms at any time. We will post the revised Terms on our website and update the "Last updated" date. Your continued use of the website and Services following any changes constitutes your acceptance of the revised Terms.

12. Contact Us

If you have any questions or concerns regarding these Terms, email us at info@beantownlaundry.com.

Thank you for choosing Beantown Laundry!